FAQ

1. What is Augmented Reality (AR) in fashion?

• Augmented Reality (AR) in fashion refers to the integration of digital visual content into the real-world environment. In the case of XUG apparel, it means that scanning our garments with your phone will reveal dynamic, interactive designs that appear to be part of the clothing.

2. Do I need a specific app to experience the AR features?

• No special app is required! XUG's augmented reality experiences are accessible through popular social media platforms like Instagram and Snapchat. Simply ensure your smartphone has the latest updates for these apps, and you're ready to dive into the interactive world of XUG fashion.

3. Can I wash my XUG apparel without damaging the AR codes?

• Absolutely! The codes are designed to be durable and remain scannable even after multiple washes. But make sure to follow the washing instructions under the product description.

4. Are all XUG products compatible with both Instagram and Snapchat?

• Each item is specifically designed to work with either Instagram or Snapchat. Please check the product description for the compatible platform.

5. Can I share my AR experience on social media?

• Yes, we encourage you to share your experiences! You can easily post photos or videos of your AR interactions on any social media platform.

6. How can I stay updated on new releases and collections?

• The best way to stay informed is by following us on our social media channels and subscribing to our newsletter.

7. Can I customize the AR effects on my XUG apparel?

• Currently, the AR effects are pre-designed and specific to each garment. We're exploring customizable options for future collections.

8. What if the QR code or Snapcode on my XUG apparel is damaged?

• No worries! If the QR code or Snapcode on your garment gets damaged, you can still access the AR effects. Simply visit the XUG Instagram or Snapchat profile, where you can manually select and activate the AR filter or lens associated with your specific apparel design. This ensures you can always enjoy the augmented reality experience regardless of the code's condition.

9. How do I access AR effects through the XUG Instagram profile?

• To access AR effects, visit the XUG Instagram profile and tap on the filters section. Here, you'll find all the AR filters associated with our apparel. Select the filter that corresponds to your garment and scan the design to activate the effect.

10. How do I find XUG's AR effects on Snapchat?

• To find our AR effects on Snapchat, visit the XUG Snapchat public profile and look for the specific lens associated with your garment.

11. What should I do if the AR effect is not working?

• Ensure your Instagram or Snapchat app is updated to the latest version. Check if you are scanning the correct code for the designated platform.